Our Company 

 
At UEI® Falcontec, we believe our company is our people.  
Enhancing the human potential of each of our team members stands proud amongst our values. 
 
 
 
 
 
 

Current Roles Available  

Customer Service Representative 
We are looking for a Customer Service Representative to join our passionate and innovative team. 
We are a successful and forward-thinking manufacturing company based in Halesowen, that due to continued expansion, is now looking for a new member to join us. 
This opportunity would suit an ambitious candidate who is looking for daily challenges and career progression. 
 
Your responsibilities will include: 
• Providing excellent customer service via phone and email. 
• Handling enquiries, orders, and queries with professionalism, care, and accuracy. 
• Collaborating with internal teams to resolve issues efficiently. 
• Maintaining accurate records of customer interactions. 
• Contributing to a positive and engaging team environment. 
• Building strong customer relationships across the UK and Europe. 
• Efficiently entering and updating orders onto our internal software system meeting a daily KPI. 
• Prioritising enquiries and urgent and same day despatch orders with fast and accurate responses. 
• Improving sales and upselling. 
 
What we’re looking for: 
• Strong communication and interpersonal skills. 
• A proactive and customer-focused approach. 
• Ability to multitask and prioritize in a fast-paced environment. 
• Competence in using customer service software and office tools. 
• Ability to work under pressure, handling difficult situations with care and competence. 
• Office or call centre work experience. 
• A passion for printing is always a bonus! 
 
If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity! 
 
Job Type: Full-time, Permanent 
Pay: Starting from £11.44ph 
Additional pay: 
• Bonus scheme 
• Paid overtime (may have short notice) 
 
Benefits: 
• Casual dress 
• Relaxed informal environment 
• Company pension contribution 
• Free onsite parking 
• Bonus schemes 
• Opportunities to progress 
• Christmas factory shutdown 
 
Work Schedule: 
• Day shifts, rotating weekly on 8:30-5 and 9:30-6 
• Monday to Friday, 39.5 hours, closed on bank holidays 
 
Work Location: Onsite, Halesowen, UK 
Application deadline: 20/12/2024 
Reference ID: CSR 12/2024 
Expected start date: 06/01/2025 
Our values 
Maintaining a leadership position in the manufacturing industry for decades is a commitment we have been working on since day one. We’re strong believers of who we are is how we’ll grow, and well-defined values and beliefs are key to that. Committed to excellence, driven by innovation and performance. 
Provide a safe work environment for our team and visitors, where everyone is respected and valued 
Foster trust and honesty through work ethics, commitment and loyalty 
Ensure our stakeholders find in us a consistent reliable partner with integrity and transparency 
Cultivate teamwork, and continuous improvement to lead and innovate our products and industry 
Nurture a detail-oriented work culture, where customer satisfaction dictates the quality of our products and service 
Demonstrate an authentic and easy to deal with attitude. We are always open to feedback, challenges and new approaches. 
Work and enjoyment are not a contradiction, they define us. We show up every day because we care about and value our contribution to a greater purpose. 
 

Our teams 

Their success is our pride 
Production Team 
 
The artisans behind our products make our days. Not only because they actually manually create what we sell, but their young spirit and passion make the days fly. We believe the top notch quality of our dies is also, in part, thanks to the rock songs the guys sing to them. Seriously, they know them all. 
 
Quality Team 
 
Really taking attention to detail to a whole new level, they’re the final stop for a die or tool before we ship it. They’ll occasionally let you touch a die when you pass by, provided you offer an energy drink in exchange. 
 
Customer Service Team 
 
Orders —raised. Customer support —provided. Shipping —tracked. There’s really nothing they can’t deal with! 
Sales Team 
 
Fueled by coffee and barely having a moment to sit down. Client chats are not even in their calendars anymore, it’s their favourite coffee break. They may or may not have a ‘Getting things done’ screensaver on at least one of their devices. Each. Did we mention coffee? 
 
Administrative Team 
 
Setting up new customers, stock take, invoicing —all things accounting done right. When in need of a laugh, that’s where you go. It’s the land of all jokes known and unknown to humankind, we promise. 
Please be aware of possible job offer scams. For more information, please click the link below. 

A world of opportunity, and yours is right here 

We worked really hard to create an equal opportunity workplace. Our team members say we succeeded, so that makes us proud. We constantly seek to recruit, develop and retain the most talented people. We like variety so any backgrounds, perspectives, and skills are welcomed here. As well as genders, races, religions, ages and sexual orientations. If you think you can bring a diverse perspective to our business, you’re probably right. Let’s chat about it. There’s a form below, which we like to think of as an ice breaker. Go on, fill it in and remember to attach your CV.