Services & Support Bespoke products, personalised service 

Every brand has a story and we bring yours to life with dies and tools that are specifically tailored to your brand characteristics. There is no one size fits all. Our dies fit your needs and yours only. When you partner with us, your embellishment ideas, dreams and possibilities become a reality. We put together a list of value-added services that we know you’ll appreciate and love. Our customer services are just as personalised as every die that leaves our factory. You’ll never have to worry about your order status or specs. If you have doubts or need support in choosing the right printing tool or make-ready for your project, our seasoned team will help you make the best decision. 
To ensure your design sees the light of shelves in its best form, we recommend you consider our art guidelines. We like to meet expectations, but we prefer to exceed them consistently! Proofing services, Our tools have gained our customers confidence in their quality. However, we offer proofing services to showcase the effects our dies can create and to help you visualise your design before it goes to print. We are aware our beloved products are hard to choose from. If a little more information on them is needed, go to our literature requests page and submit yours there. We’ll address it in a heartbeat. 
Digital Files: 
We can accept most file formats for both PC and Mac platforms. However, to ensure an expedient turnaround and mitigate possible challenges, we recommend utilizing the following formats: 
AI- Adobe Illustrator® 
PSD- Adobe Photoshop® 
EPS- Encapsulated Postscript 
PDF- Portable Document File 
JPG- Jpeg file 
Digital File Size: We can handle most file sizes, but to be safe, please keep your file size to less than 40 megabytes. Always send a 100% image. And it’s ideal to have 600 dpi or higher. 
Files: Vector format is preferred. Please outline all fonts to avoid font issues. 
Line Weight: Depending on the product type, we have the following line weight recommendations: 
Copper Photoengraved: 
Minimum line weight is .003” (0.8mm) 
Minimum reverse-out weight is .007” (0.178mm) 
Brass CNC engraved: 
Minimum line weight is .005” (0.127mm) 
Minimum reverse-out weight is .009” (0.229mm) 
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